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Terms & Conditions

Conditions of Use
Pedal Power Terms and Conditions

Pricing

Prices include VAT (Value Added Tax)* at the standard UK rate of 20%.
While we do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped.



Payment

Pedal Pwer Shop accepts most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect. Your card will only be billed once your order is ready to be dispatched.

For offline orders Pedal Pwer Shop accept () Sterling Postal Orders, Personal Cheques, () Sterling Bank Drafts and () Sterling Bank Transfers. Please do not send cash through the post as there is no guarantee in security and we do not want to be held responsible for missing cash in the post.


Privacy

Pedal Pwer Shop takes your security and privacy very seriously. When you make an online order, we need to know your name, e-mail address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfill your orders and to notify you about your order status. We will also require a land line telephone number in case we need to contact you, we may also require a mobile number in case your proving hard to contact. You have trusted us by giving us these details and Pedal Pwer Shop promise not to use these details for any other reason other than processing your order or informing you about the products and services of Pedal Pwer Shop. We will not pass any of your details on to third parties for profit or otherwise.

Your account with us will be kept on out records and we will be able to see previous products bought from us. Your credit card details will not be kept on file, but other details such as phone number, address, email etc will be kept on file just to make future purchases quicker and more efficient.




Pedal Power Postage Charges

Pedal Power uses Royal Mail 1st Class Parcel Force and FEDEX UK as our courier and delivery service. Products will be packaged to a high standard to insure your purchase will not be damaged in transaction. Please read our terms and conditions for any issues you have with your order on arrival.


Delivery charges for Bikes

If Charged on a bike Our Postage of a single boxed bike will be a flat rate of 20.00 no matter what size or weight of the bike. Bikes will be delivered by Parcel Force or  FEDEX UK a long time trusted courier service. Our service will generally be next day unless the order is placed in the afternoon or in the evening. Then there will be 2 day delivery time. Saturday delivery's can be arranged at an extra cost of 10.00 therefor a total of 30.00. Next day deliveries exclude Sunday's.




Pedal Power delivers bicycles to Spain, Portugal, Germany, Holland, Denmark, Italy, France, Sweden, Finland, Norway & Republic of Ireland at a flat rate of 50
Pedal Power delivers bicycles to the USA & Canada at a flat rate of 80
If you fail to select the correct postal cost at check out it will delay your order



Tracking your order

All items that require FEDEX UK or Parcel Force delivery will have a consignment number. You will receive this consignment number once your order has been processed which you can use to check the progress of your delivery. Go to www.anc.co.uk and enter your consignment number and it will tell you exactly where your order is.

If you have any queries please don't hesitate to call The Workshop  0800 644 6896 or email at ky@pedalpowershop.co.uk
 Postage Charges

Pedal Power Shop uses Royal Mail 1st Class and Couriers for our delivery service. Products will be packaged to a high standard to insure your purchase will not be damaged in transaction. Please read our terms and conditions for any issues you have with your order on arrival.







All Adult Bikes Professionally Pre Built

This is included in your delvery charge. The ordered will be being professionally built and repackaged before delivery. This is extremely important as the bike will be within its full warranty as it has been professionally built by a skilled mechanic. A big problem in the Online Cycle Trade is that bikes are being sent out to the customer without being pre built by a professional mechanic. The majority of Bike Company's will not honour their 1 year warranty if the bike has not been professionally built. We take great pride in being able to offer you a bike that has been assembled myself a highly trained mechanic and leave you with only the small task of fitting pedals, handlebars and pumping up the tyres! 

Childrens bikes can be pre built and tested by arrangement for a fee of 7.50


Delivery Charges for Medium sized products

Delivery charges for Medium sized items eg Suspension forks, Helmets, Wheels and frames will be free over 50 or 10. by courier will also be used for these items and the shipping time will be as same as the above.




Delivery charges for non standard locations

Some parts of the UK Perthshire Highlands and Islands are non standard delivery areas, if when you make an order you are in one of these location we will be in contact with you. You the customer will be required to pay an additional fee for postage, please note this is not the entire postal cost, but the additional cost to your location. EG: Inverness to send a bike 35 you pay 15 over our normal courier cost




Tracking your order

All items that require Courier delivery will have a consignment number. You will receive this consignment number once your order has been processed which you can use to check the progress of your delivery. with your consignment number and it will tell you exactly where your order is.

If you have any queries please don't hesitate to call The Workshop  07933 962000 or email at ky@pedalpowershop.co.uk.



Returns and Cancelations
Pedal Power Shop Returns Terms and Conditions

Pedal Power Shop conforms to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a good returns policy and are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered.



New items returned for refund or exchane.


Goods must be returned within 30 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
Goods must be accompanied with a Completed Returns Form.

NOTE: Please do not tape up, or attach labels direct to the retail packaging, please wrap the product first.


All goods purchased from Pedal Power Shop are coved by a full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from us has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs.


If the goods need to be returned-

Goods must be clean, not covered in muck and oil.
Goods must be accompanied with Completed Returns Form
Please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer! Unfortunately postage costs cannot be covered.


New items returned due to the wrong item being sent

Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.

Goods must be returned within 7 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.


You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value.

We can only refund the cost of 1st Class Royal Mail or Standard Parcels for larger items. These are both standard services at the Post Office and should arrive within a few days.

You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.


Where To Return goods

All items can be sent back to the following address. Please call us on 0800 644 6896 or Workshop on 07933 962000 to discuss reason for returns.

7 Wilsons Place
Strathkinness
Fife
KY16 9XJ

We do not accept personal callers or drop offs at this address it is for mailing & deliver of products ONLY
If you are local and want to return in person this can be done to the Workshop by arrangement call for this

The Shed, Wilsons Place, Strathkinness, Fife, KY16 9XJ. .